Support
Support
Common questions first. The form answers from the documentation right away and reaches a person for anything else, usually within a few days.
A price looks wrong.
Tell us the tool, the model and the vendor page that disagrees. Prices are read by hand from vendor pages on the date shown under each result; a daily check flags page changes, and a correction ships the same week.
My licence key does not activate.
Copy it exactly from the Polar email (it starts with NWT) and paste it on the Pro page. If Polar shows the subscription as active and the key still fails, send the first eight characters of the key through the form.
How do I cancel?
From the Polar receipt email, or ask here and we cancel it for you. The licence runs to the end of the paid period.
Can I get a refund?
Yes, within 14 days of purchase. Reply to the receipt email or use the form.
Can my software use the tools?
Yes. The definitions are published as a JSON feed at https://norwelltools.com/tools.json and the functions are a TypeScript package; ask through the form for access.
Ask a question
Most questions are answered right away from the product docs. Anything else reaches a person by email.